takbe Privacy Policy

1Introduction

This Privacy Policy ("Policy") describes how takbe ("takbe", "we", "our", or "us") collects, uses, stores, and protects the personal data of individuals ("you" or "Player") who access and use the takbe online casino and sports betting platform at https://takbe.ws (the "Platform"). This Policy applies to all data processing activities carried out in connection with the Platform, including account registration, deposits, withdrawals, game play, customer support interactions, and marketing communications.

By registering an account or using the takbe Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the Platform. takbe reserves the right to update this Policy at any time and will notify registered players of material changes via their registered contact details or through a prominent notice on the Platform.

2What Personal Data We Collect

takbe collects personal data that is necessary to operate the Platform, comply with legal obligations, and provide a safe and enjoyable experience to players in Bangladesh. The categories of personal data we may collect include the following.

• Identity data: full legal name, date of birth, and copies of government-issued identification documents (such as your National Identity Card or passport) provided during KYC verification.
• Contact data: registered mobile number (Bangladesh), and email address if provided during registration or support interactions.
• Financial data: mobile wallet identifiers (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. We do not store full payment card numbers.
• Technical data: IP address, device type, operating system, browser type, and approximate geographic location derived from IP address at the time of login and transaction.
• Usage data: game history, bet amounts, session durations, deposit and withdrawal history, bonus claims, and any wagering activity conducted on the Platform.
• Communications data: records of all support interactions, including chat messages, emails, and any correspondence sent to [email protected], retained for service quality and dispute resolution purposes.

3How We Use Your Personal Data

takbe processes personal data only for legitimate purposes directly connected to operating the Platform and serving our players in Bangladesh. We do not process personal data for any purpose beyond those described in this Policy without first obtaining your explicit consent.

• Account creation and management: to register, verify, and maintain your player account, including age and identity verification required under our responsible gaming obligations.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer methods, and to maintain accurate financial records in accordance with applicable requirements.
• Platform security and fraud prevention: to detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited behaviour that could harm other players or the integrity of the Platform.
• Customer support: to respond to your enquiries, resolve disputes, process account closure requests, and deliver responsible gaming tools such as self-exclusion and deposit limit adjustments.
• Platform improvement and analytics: to analyse aggregated, anonymised usage patterns that help us improve game selection, interface design, and overall platform performance. Individual player data is not used for profiling for commercial sale.

4Data Sharing and Third Parties

takbe does not sell, rent, or trade your personal data to any third party. We may share your personal data with carefully selected third-party service providers only where it is strictly necessary to operate the Platform, and only subject to appropriate data protection agreements. The categories of third parties with whom we may share data are limited to the following.

• Game content providers: companies such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session identifiers required to deliver their game content via the Platform. They do not receive your full name, contact details, or payment information.
• Payment service providers: mobile wallet operators (bKash, Nagad, Rocket, Upay) and bank transfer intermediaries receive only the transactional data necessary to process your deposits and withdrawals. These providers operate under their own privacy and security standards.
• Identity verification providers: third-party KYC services may process identity document images and biometric data on our behalf to verify player age and identity. These providers are contractually bound to process data only for the stated purpose and to delete it once verification is complete.
• Law enforcement and regulatory authorities: takbe may be required by applicable law to disclose personal data to government bodies, law enforcement agencies, or financial intelligence units investigating money laundering, fraud, or other criminal activity. Such disclosures are made only where legally mandated and are never broader than required.

5Cookies and Tracking Technologies

takbe uses cookies and similar technologies to enable essential Platform functionality, improve user experience, and conduct internal analytics. We do not use cookies for cross-site advertising or to build commercial profiles for sale to third parties.

• Essential cookies: required for core Platform functions such as maintaining your login session, remembering your language preference, and processing transactions securely. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: used to measure aggregated usage patterns — such as which game categories are most popular and what device types our Bangladesh players use. All analytics data is anonymised before processing and is never shared with third parties in identifiable form.
• Preference cookies: used to remember your display preferences such as language selection. These are set only after you interact with the language selector and persist only for the duration of your browser session unless you explicitly accept persistent storage.
• Security cookies: short-lived tokens used to validate that requests to the Platform originate from your authenticated session and have not been tampered with in transit. These are essential and cannot be disabled.

6Data Retention

takbe retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply, subject to longer retention where required by applicable law.

After an account is closed, takbe retains identity and financial records for a period required to comply with anti-money laundering obligations and to resolve any outstanding disputes. Once the mandatory retention period has expired and there are no pending legal proceedings, personal data is securely deleted or permanently anonymised.

• Active account data: retained for the duration of the account relationship and for a period following account closure as required by applicable law.
• Transaction records: financial transaction records are retained for the period required to comply with applicable financial recordkeeping obligations.
• Support communications: records of customer support interactions are retained for a period sufficient to resolve any follow-up disputes or regulatory enquiries, after which they are securely deleted.

7Your Data Rights

takbe respects your rights over your own personal data. The following rights are available to all registered players. To exercise any of these rights, contact takbe at [email protected] with your registered mobile number and a description of your request. We aim to respond to all data rights requests within 30 days of receipt.

8Data Security

takbe implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data in transit, access controls restricting data access to authorised personnel only, regular security reviews of our systems and third-party integrations, and incident response procedures to detect and contain any data security events promptly.

While takbe takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password for your takbe account and never share your login credentials with any other person. If you suspect your account has been accessed without your authorisation, contact takbe support immediately at [email protected].

• Encryption: all sensitive data transmitted between your device and the takbe Platform is encrypted using TLS 1.2 or higher, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Access controls: player account data is accessible only to authorised takbe personnel with a demonstrated operational need. All access is logged and subject to periodic audit.
• Breach response: in the unlikely event of a data breach that poses a risk to your rights and freedoms, takbe will notify affected players without undue delay and will take all necessary steps to contain the breach and prevent recurrence.

9Children and Minors

The takbe Platform is strictly intended for adults aged 21 and above. takbe does not knowingly collect any personal data from individuals under the age of 21. If we become aware that a minor has accessed the Platform or provided personal data without parental consent, we will immediately suspend the relevant account and delete all associated personal data without delay.

Parents or guardians who believe that a minor may have registered an account on the takbe Platform are urged to contact takbe immediately at [email protected]. Prompt action will be taken to close the account and remove all associated data upon verification of the report.

10Changes to This Privacy Policy

takbe reserves the right to update or amend this Privacy Policy at any time. When material changes are made, takbe will notify registered players through their registered contact details or by displaying a prominent notice on the Platform before the revised Policy takes effect. The date shown at the top of this page reflects the most recent revision.

Your continued use of the takbe Platform following the effective date of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should stop using the Platform and may request voluntary account closure by contacting takbe support at [email protected].

11Contact Us

For any questions or concerns about this Privacy Policy, to exercise your data rights, or to report a suspected privacy incident involving your takbe account, please contact the takbe support team using the email address below. Email is the sole official channel for privacy-related enquiries. takbe does not operate a telephone support line. We aim to acknowledge all privacy enquiries within 48 hours and to resolve them fully within 30 days, in accordance with applicable data protection standards (Bangladesh Standard Time, UTC+6).

Privacy enquiries:

12Contact & Privacy Queries

For any questions relating to this Privacy Policy or your personal data held by takbe, please reach out to our support team. We are committed to responding to all privacy-related requests in a timely and transparent manner. Your trust is the foundation of everything we do at takbe.